FAQ

First, Blue Elephant CNC Machinery Co., Ltd. is very professional that engaged in the CNC machine manufacturing for about 13 years. Second, customers recognize the quality and reliability of Blue Elephant CNC equipment. SO most of them choose to work with us for two or more times. Third, we can provide complete service (technical support, training, and troubleshooting assistance) to help customers get the most out of their machines.

Yes, of course. We even have received many customers from all over the world to visit the factory. We have two formal and big factories to research and produce various CNC machines. And the large one covers an area of 4500㎡.

Blue Elephant CNC machine table size can be customized according to customers’ specific requirements. And here are some popular choices.

• 2×3 CNC router
• 4×4 CNC router
• 4×8 CNC router
• 5×10 CNC router
• 6×10 CNC router

Payment can be made by TT or L/C. If customers are worried about financial security, we also support cash on delivery through Alibaba- the cross-border e-commerce platform.

Blue Elephant provides 3 main transportation modes: sea, air and rail transportation. Among them, the one that customers choose the most is sea freight. The mode of transportation can be negotiated according to the specific requirements of both parties.

Usually, it will take 7 to 30 days. But the machine making process, transportation distance, and method will all affect the delivery time. So it should be decided by the specific condition.

Blue Elephant provides a one-year warranty and lifetime online support.

We offers various machine types for customers to chose according to their processing needs. I suggest that if you need to cut metal, it is best to choose a fiber laser cutting machine. But if you cut or engrave wood or other non metals, you’d better buy a CNC router or nesting CNC machine. If none of these are what you need, you can consult our sales staff, they will give the most professional and suitable solution to ensure that you can buy the machine you want.