The first time to respond to customer needs is Blue Elephant's commitment to all customers. No matter which country you are in, as long as you have a need, we will do everything we can to help you solve the problem. Our professional after-sales service team not only provides online services, we can also go to your place and solve problems for you in person.
This time our engineer visited Krasnodar. Compared with other customers, this customer has not previously encountered CNC engraving machines. Whether it's product knowledge before buying a machine, or doubts about choosing a machine, we all put in a lot of effort.
According to customers' diverse processing needs, we have customized this machine for customers. After the customer has purchased the machine, there are still some concerns about the operation of the machine. Our after-sales staff promises to the customer that they can contact me for any assistance in receiving the machine, and we can also go to the site to demonstrate for you.
After receiving the CNC machine, the customer immediately reported that the machine received by the machine was intact. And they successfully completed the installation. But in order to get the machine into production as soon as possible, they still hope that our engineers can go to their factory to provide on-site training for their production staff.
After receiving the email, our engineers went to the customer and showed the customer the machine operation process, software usage process, daily machine maintenance skills and other related knowledge.
Satisfying customers is always our service concept. Wherever there is a need, there are Blue elephants.
Where will our engineers go at the next stop? Email us and tell us what you need.
